The flood, then the helper
A full inbox, then a stranger who offers to fix it
“The flood, then the helper” is a CyberPlay video course of about 6 minutes, included with Individual Plus. A guide explains the topic and the video stops for five questions.
Learn to recognize an email flood followed by a "helpful" call or Teams chat as one trick. You will be able to refuse a screen share, a code or a password, contact the real team yourself, and cut off a session that already started.
Key facts
- Five checkpoint questions inside the video
- About 6 minutes
- Guides to choose from: 7
- Narrated in English and Romanian
- Included with Individual Plus (€25 a year, VAT included) and organisation plans
- Certificate of completion with Individual Plus or an organisation plan that includes certificates
- Up to 160 XP the first time you finish
What you will be able to do
- A full inbox does not prove the next caller is real.
- Real notes can still be the setup.
- Share a screen only with someone you contacted yourself.
Frequently asked questions
Is “The flood, then the helper” free?
“The flood, then the helper” is included with Individual Plus, which costs €25 a year for one person (VAT included), and with every active organisation plan. With a free CyberPlay account you can take 3 courses: Modern email phishing, Who gets your screen? and ClickFix: “Prove you’re human”.
How long does “The flood, then the helper” take?
About 6 minutes, including the five questions. The exact length depends on the guide and the language you choose.
Do I get a certificate for “The flood, then the helper”?
Yes, with Individual Plus or an organisation plan that includes certificates. Finish the course and answer all five questions, then claim a certificate of completion that shows your first-attempt score.
Which languages is “The flood, then the helper” available in?
The video is narrated in English and Romanian by a guide you choose (available: 7). The buttons and menus around it are available in nine languages.