Do not pay to get the money back
Ask for help only on a path you already trust.
“Do not pay to get the money back” is a CyberPlay video course of about 6 minutes, included with Individual Plus. A guide explains the topic and the video stops for five questions.
Learn to recognise recovery scams, where a stranger offers to get your lost money back for a fee. You will know why not to pay, how to start help yourself through your bank, and where to report in Romania.
Key facts
- Five checkpoint questions inside the video
- About 6 minutes
- Guides to choose from: 7
- Narrated in English and Romanian
- Included with Individual Plus (€25 a year, VAT included) and organisation plans
- Certificate of completion with Individual Plus or an organisation plan that includes certificates
- Up to 160 XP the first time you finish
What you will be able to do
- If they contact you and want a fee, or your private details, do not pay.
- Ask for help only on a path you already trust.
- If you already paid, stop. Call the bank on a number you already had.
Frequently asked questions
Is “Do not pay to get the money back” free?
“Do not pay to get the money back” is included with Individual Plus, which costs €25 a year for one person (VAT included), and with every active organisation plan. With a free CyberPlay account you can take 3 courses: Modern email phishing, Who gets your screen? and ClickFix: “Prove you’re human”.
How long does “Do not pay to get the money back” take?
About 6 minutes, including the five questions. The exact length depends on the guide and the language you choose.
Do I get a certificate for “Do not pay to get the money back”?
Yes, with Individual Plus or an organisation plan that includes certificates. Finish the course and answer all five questions, then claim a certificate of completion that shows your first-attempt score.
Which languages is “Do not pay to get the money back” available in?
The video is narrated in English and Romanian by a guide you choose (available: 7). The buttons and menus around it are available in nine languages.